Use Help & Support when you need help with Bloomily.

Step 1

Open Help & Support.

Step 2

Choose Help Center to look for a guide, or Message support to ask for help.

Step 3

Say what you were trying to do, where you started, and what happened.

Step 4

Include the error message and the time of the problem when useful.

Step 5

Open My requests to check the request and read replies.

Open a request to continue the conversation. Check you have the right request before adding a reply. Do not include passwords, PINs, or payment card details.

For a room assignment, pickup permission, work schedule, or center policy, ask your director first. For an urgent child-care issue, follow your center's urgent-contact process instead of waiting for a support reply.