An eligible locked period can be reopened only when it has no prepared payroll run. Reopening does not undo approval on an individual entry.

1. Identify the correction

Record the staff member, work date and discrepancy. Check whether a file has already reached your payroll provider.

2. Check Reopen period

Select the period and open More timesheet actions. Use Reopen period if offered for that locked period.

This Open-period example shows Lock; eligible locked periods offer Reopen instead.

3. Confirm and verify

Review the confirmation and check that the state becomes Open. If a prepared run exists or the action is unavailable, contact the authorized administrator or Support.

4. Check the entry status

Correct only an eligible non-approved entry. An approved entry remains protected; contact Support for the available correction path, then verify a fresh export.

Before you finish

• Do not create a replacement period or duplicate entry to bypass the lock.

• A new export does not replace an earlier file already uploaded to a payroll provider.

Related guides

• Locking a Pay Period Before Exporting

• Correcting Clock-In and Clock-Out Times

• Can I Move an Approved Timesheet Back to Pending?

• Correcting Timesheets After an Export

Screenshots show an example center. Pay periods, approval, rounding, breaks and overtime settings depend on your organization’s configuration.