Resolve missing setup using the correct staff and payroll records.

1. Identify the missing information

Open Staff & setup and expand Staff pay rates. Review Not set values rather than assuming zero pay.

2. Verify staff identity and status

Confirm the correct person and whether an invitation still needs acceptance. Do not create duplicate staff identities to bypass setup.

3. Complete the agreed details

Use the pay-rate form to enter the appropriate compensation, effective date and provider code.

Complete setup from an authoritative compensation agreement and provider employee record.

4. Reconcile hours separately

Missing setup does not mean the person has no worked hours. Check the timesheet export and provider mapping before processing.

Before you finish

• Pay rates and payroll codes serve a different purpose from the hours and approval status saved on a timesheet.

Related guides

• Setting a Staff Member’s Pay Rate

• Adding Staff Payroll Codes

• Exporting Staff Pay Rates

• Confirming That Exported Hours Match Bloomily

Screenshots show an example center. Pay periods, approval, rounding, breaks and overtime settings depend on your organization’s configuration.