Your center manages invoices, amounts, due dates and refunds. Start with Billing in the parent portal for the correct school. Online methods depend on country, processor and center policy; some drop-in centers require a card.

A card was declined

Check the card details, expiration, available funds and any bank restriction. You can add a replacement through Billing > Payment methods > Add method. Before retrying, check the invoice and payment history to make sure the first attempt did not succeed or remain pending.

Change or remove a method

Use Billing > Payment methods and the available Set default or Remove action. At a drop-in center, Use for visits picks the card your visits are charged to. Autopay keeps its own method selection: open Billing > Autopay > Update settings to change it. Setting a default alone does not prove autopay changed.

A method used by autopay may be restricted from removal. Follow the current page's requirements. Cancellation is not universally available: drop-in accounts may be required to keep autopay active. Ask the center for help if that prevents a needed change.

Enable or cancel autopay

Open Billing > Autopay, review the billing authorization, select an eligible method and confirm the enable/update action. Use cancellation only when offered and review the remaining payment obligations. Saving a card does not enable autopay, and enabling it does not guarantee every attempted charge will succeed.

If a scheduled charge is missing, verify the saved autopay status, selected method and payment record. Replacing a declined card does not prove a failed charge was retried. Ask the center before attempting a duplicate payment.

Pending bank verification or payment

Billing > Payment methods can show Complete verification with Stripe for a pending bank method. Follow that link or the processor email when present. Pending enrollment detail may also provide verification/cancellation options.

Bank payments require processing time. A submitted or pending payment is not settled money, and a pending status is not a reason to pay again blindly. Ask the center to check an unresolved payment against its records.

Wrong amount, receipt or refund

Open Billing > Invoices and review the line items and fees. For a payment receipt use Billing > Payment history > Receipt; an invoice PDF shows charges and is different from proof of payment. Email me this receipt is a separate action when offered.

Contact the center for corrections, a suspected duplicate charge or refund status. Processing time depends on the payment and processor; check the actual refund status rather than treating a request as returned funds.

For technical help, email support@bloomily.app. Do not include full card or bank credentials.