Bloomily has a built-in messaging system so you can communicate directly with your child's center and teachers.

Sending a Message

1. Go to Messages

2. Tap the New message button

3. Select which child the message is about

4. Choose a recipient. Which options you see depends on your center's settings:

   • School Office: goes to the office / admin team

   • Your child's classroom: goes to the team of teachers in that room

   • A specific teacher by name: only offered when your center has turned on private messages to individual staff

   If your center routes classroom messages to the office, the classroom and by-name options are not shown and School Office is the only choice.

5. Add an optional subject line

6. Type your message and tap Send

Each choice carries a short line saying where the message actually goes — "Goes to all 3 teachers in Sunflowers", "Goes to the teacher in Sunflowers and the school office", "All messages go to the office" — and once you pick one it stays on screen as "To: …" while you type. Read that line before sending something sensitive: it is the honest answer to "who sees this", and it changes with your center's settings.

Viewing Conversations

Your message inbox shows all conversations in a list:

• Unread count appears as a badge on unread threads

• Last message preview helps you find the right conversation

• Open the relevant conversation and confirm its child and recipient context

Tap a conversation to see the full thread. Your messages appear on the right. Messages from other participants appear on the left.

A private conversation is between your family and the staff or office you addressed. A conversation marked Team is shared with families on that team's roster, its coaches and the office. Other parents can be senders in that shared chat.

Replying

When a message box is available, type your reply at the bottom of the conversation. In a Team chat, families can reply only when the club allows it and your access is active. If you cannot reply, a notice replaces the message box and explains the current limit. Check the send result before leaving; a failed send is not delivered.

Notifications

Reply alerts depend on your available notification preferences and delivery status. Check your notification preferences under Settings > Notifications and Settings > SMS to control how you're alerted (email, in-app, or SMS).

Frequently Asked Questions

Q: Can I message other parents? You cannot start a private conversation with another parent. A shared Team chat can include other families on the same team's roster, so you may see and reply to their messages when family replies are available.

Q: How quickly will I get a response? Response times depend on your center. For urgent matters (like a pickup change), call the center directly.

Q: Can I attach photos or files? Yes, when a message box is available. Use the paperclip to attach photos or documents when you start a conversation or reply. You will see each file upload before you can send, and participants open it from the conversation itself. A read-only Team chat has no message box, so you cannot add an attachment there. (Forms are still the right place for paperwork your center formally collects.)

Q: Who at the center can read what I send? For a private conversation, it depends on who you addressed:

• School Office — the office and admin team.

• A classroom — the teachers assigned to that room, plus admins. It is a room mailbox rather than one person's inbox, so a teacher who joins the room later can read it, and staff are notified as a team.

• A specific teacher — that teacher only. Other teachers in the room cannot read it.

In every case your center's admins can also read family conversations. That is deliberate: it is how the office can answer when a teacher is out, and it is why the office can read a classroom message even when the visibility sentence names only teachers.

A Team chat has a wider audience: families on that team's roster, its coaches and the office can read it. Check that the conversation is private before sharing something meant only for staff.

Q: I'm not getting message notifications. Check that notifications are enabled under Settings > Notifications. Also verify your email isn't filtering Bloomily emails to spam.

Parent app walkthroughs

These walkthroughs show the Bloomily parent app. Web-portal labels can differ. Available features and actions depend on your school, your access and app version.

How to View Your Messages

1. Open Messages and find the conversation using its subject, child, date and preview.

2. Tap a conversation to read it. Use the back arrow to return to the list.

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How to Read and Reply to a Message

1. Open Messages and choose the conversation.

2. Review the earlier messages and the conversation’s audience.

3. When a reply field is available, type your response and select the send icon.

4. Check that the reply appears in the conversation.

A sent message is not proof staff have read it. Call the school for urgent matters.

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How to Send a New Message

1. Open Messages and select the compose icon.

2. Choose the child and an available recipient under Send To. Check who can read the conversation.

3. Add a subject if needed, type the message and select Send.

4. Check for the new conversation in Messages.

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How to Change Your Message Translation Language

1. Open More > Settings.

2. Scroll to Message Language.

3. Under Translate messages into, select your preferred language. The selection saves automatically in the app shown.

This setting is for message translation; it does not change your school’s original message. Ask the sender to clarify anything unclear.

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