Having trouble logging into your Bloomily account? This guide covers the most common login issues and how to fix them.

I Forgot My Password

1. Go to bloomily.app/auth/login, choose Use a password instead if you see it, then tap Forgot password?

2. Enter the email address associated with your account

3. Check your inbox for a password reset email (check spam/junk too)

4. Use the email code or reset link and create a new password

5. Log in with your new password

Password requirements:

• At least 8 characters

• Must contain both letters and numbers

Note: You can only request a password reset once every 60 seconds. If you see "Please wait a moment — the code we already emailed you still works," use the code or link from the email you already have, or wait a minute and try again.

I Never Received an Invitation Email

Your center sends the initial invitation to create your account. If you did not receive it:

1. Check your spam/junk folder. Bloomily emails sometimes get filtered

2. Search for "bloomily" in your email inbox

3. Ask your center's front desk to resend the invitation

4. Make sure your center has the correct email address on file

If the invitation was sent to the wrong email, ask your center or Support to check the invitation details and arrange login-email assistance.

My Reset Link Expired

Password reset links expire after a set time. If you see "This link has expired," tap Send a new link, or request a new one:

1. Go to bloomily.app/auth/login and choose Use a password instead if you see it

2. Tap Forgot password?

3. Enter your email address

4. Use the new link right away

I See "Email or Password Is Incorrect"

Double-check the following:

• Email address: Make sure you are using the exact email your center has on file (no typos)

• Password: Passwords are case-sensitive. Check that Caps Lock is off

• Correct URL: Sign in at bloomily.app

If you are sure your credentials are correct, try resetting your password.

I See "Please Check Your Email and Verify Your Account"

This means your email address has not been verified yet. Look in your inbox (and spam folder) for a verification email from Bloomily and click the verification link. If you cannot find it, ask your center to resend the invitation.

I See "Too Many Attempts"

For security, Bloomily temporarily locks login after too many failed attempts. Follow the displayed retry interval. If you are unsure of your password, use the Forgot password? link instead of guessing.

I Am Logged Out Unexpectedly

If you see "Your session has expired. Please log in again," simply log in again with your email and password. This is normal security behavior.

The App Won't Let Me Log In

If you are using the mobile app and cannot log in:

1. Make sure you have the latest version of the Bloomily app

2. Close the app completely and reopen it

3. Check your internet connection

4. Try logging in via the web at bloomily.app/auth/login to confirm your credentials work

I Have Accounts at Multiple Centers

If your children attend different Bloomily-powered centers, you use the same email and password for all of them. After logging in, use the organization switcher in the top navigation to switch between centers.

Still Need Help?

If none of these steps work, contact us:

• Email: support@bloomily.app

When contacting support, let us know:

• The email address you are trying to log in with

• The name of your child's center

• Any error messages you see

You work at the school and have a child there

Your staff sign-in and your parent sign-in are separate. To fill out your own child's forms, sign in to the parent app or bloomily.app/auth/login with the email address the school has on your child's record, not your staff email. If both are the same address, ask the school to add a different email for you as a guardian; one address cannot be both.