Contact your school or Bloomily Support

For parents who need help with their school or the app.

Open Help in the parent web portal.

For school questions, choose Message the office when available. Ask the school about schedules, enrollment, forms, pickup rules, tuition, charges and refunds. If Ask for a change offers a matching request, enter the details and follow its submission steps. Check Your requests for available replies and status.

For technical help, use Bloomily app help > Email Bloomily support, or Open Help Center. Include what you were trying to do, the error text, the approximate time and your device or app version. A screenshot can help if you remove unrelated personal information.

Never include passwords, one-time codes or full payment details. For urgent pickup or health matters, call the school directly. A message or change request is not proof that staff have read or approved it.