For staff asking Bloomily about a product question or issue.

Step 1

Open More > Help & requests to see your center's requests to Bloomily.

Step 2

Open the relevant request and read the latest update before starting another request for the same issue.

Step 3

If Bloomily asks for details, use Your reply when offered. Explain what you tried and include the error text, approximate time and affected screen.

Step 4

Check the request's status after replying. If you need to stop it, read Stop this request? and the optional note before confirming.

For a new issue, choose Message us to open Send us a message. Follow its topic, detail and urgency steps, review the information, then submit when ready. Check the resulting request rather than submitting again if the result is uncertain.

Keep passwords, one-time codes, full payment details and unnecessary child information out of support messages. Use a redacted screenshot when it helps explain the issue.

Messages > Requests is different: it holds routed parent requests for your center to review. Its Parent-visible update can be read by the family, while Private team note has a different audience.

A support request is not confirmation that a change has been made. Read the response and verify the requested outcome before closing your own follow-up work.