Bloomily Kiosk is a separate app for a center-owned entrance tablet. Download Bloomily Kiosk from the App Store for iPad or Bloomily Kiosk from Google Play for Android. Families use the center's shared device; they do not install the kiosk app on their own phones.

Bloomily Center (formerly the Bloomily Staff app) also offers Settings > Kiosk Mode as an alternate route on a staff device. For a dedicated lobby device, use the standalone Bloomily Kiosk app so the device opens directly into the parent check-in experience.

Choose how to open kiosk check-in

• Dedicated shared device (recommended): install and open the separate Bloomily Kiosk app.

• Staff device used temporarily as a kiosk: open Bloomily Center, then choose Settings > Kiosk Mode.

Both routes use the organization's kiosk rules and create attendance records in Bloomily.

Use the separate Bloomily Kiosk app for every tablet families use each day. Bloomily Center's Kiosk Mode shares one wrong-try count with your whole school.

Configure check-in and kiosk safety

Use Settings > Safety for organization check-in rules, the kiosk exit passcode, health-screening context, and other safety settings. The kiosk exit passcode is 4 digits. Settings shows it to staff who can open Settings, so they can look it up when they need to leave kiosk mode.

Before placing a shared device in service:

1. Confirm that it is provisioned for the intended organization and location.

2. Open the Bloomily Kiosk app. If the device is using Bloomily Center instead, open Settings > Kiosk Mode.

3. Test one authorized check-in and check-out with non-sensitive test data.

4. Confirm that exiting kiosk mode requires the configured staff passcode.

5. Confirm the child-selection behavior configured by the organization.

6. Turn on automatic app updates on the tablet. Each kiosk counts its own wrong tries only on the current Bloomily Kiosk app.

Do not sign a shared lobby device into the general admin interface for parent use.

Parent verification

The standard kiosk credential uses the guardian's phone-number match and pickup PIN. The exact prompts depend on the configured kiosk flow.

If Block check-in when required forms are incomplete is enabled under Settings > Safety, check-in also verifies required-form completion. This setting is off by default. An authorized administrator can add a temporary, audited child-specific waiver with a reason and expiration when center policy allows care to proceed; the waiver does not complete the missing forms.

If a guardian cannot be found or no children appear:

• Open Families > Guardians and confirm the guardian's current phone number and linked children.

• Open the child record and confirm the guardian or pickup contact is active and authorized for pickup.

• Confirm the child is associated with the organization/location currently provisioned on the device.

• Do not disclose a stored PIN. Use the approved reset or invitation flow when a credential must change.

When a kiosk locks after wrong tries

Wrong phone numbers and PINs are limited, so nobody can guess a family's PIN.

• Per phone number. 10 wrong PINs in 15 minutes locks that phone number for 15 minutes, on every kiosk at your school. Guardians whose numbers end in the same four digits share this lock.

• Per kiosk. 10 wrong tries in 15 minutes on one kiosk, from any families, locks family check-in on that kiosk for 15 minutes. Your other kiosks keep working.

• Older kiosks. A kiosk on an older Bloomily Kiosk app, or a staff device in Bloomily Center's Kiosk Mode, shares one count with your whole school. That count locks after 50 wrong tries in 15 minutes.

A right PIN does not erase earlier wrong tries. Wrong tries are counted in 15-minute blocks, then the count starts over.

Nobody can end a lock early, and changing a guardian's PIN does not end it. Use staff Sign In until it is over. Kiosk Fast-Pass still works.

The kiosk exit passcode has its own count. Staff who type it wrong never lock families out. If teachers clock in on the same kiosk screen families use, a wrong staff PIN counts like a wrong family PIN.

If the kiosk says “Kiosk verification is temporarily unavailable”, that is not a lock. Use staff Sign In and contact support.

Authorized pickups

Open the child record from Families, then review the pickup-contact section. Adding or deactivating an authorized pickup changes who can collect a child and is treated as safety-sensitive data.

Verify identity and authorization according to center policy. Do not report that a pickup contact was added, removed, or notified until the resulting record and any delivery evidence are confirmed.

Attendance troubleshooting

• Use More > Attendance to confirm whether the check-in/out record was created and which method recorded it.

• Open the attendance detail before correcting a missed scan or duplicate interval.

• Use More > Rooms & spaces to confirm the child's current room and ratio context.

• If Bloomily Kiosk or Bloomily Center is unresponsive, check connectivity and the installed app version before reprovisioning the device.

Drop-in QR codes are a different feature

Walk-up registration tokens under Programs > Drop-ins are for starting drop-in registration. They are not the same as a guardian's normal attendance credential, and creating a token does not create an invoice, charge a card, or notify a parent.

Need help? Use in-app support or email support@bloomily.app with the organization and device context. Do not include a guardian PIN in the message.