Families & communication
Messaging, announcements, guardians, and photo sharing
- Messages, broadcasts, newsletters, and eventsFor center admins: how to reach families with email and SMS announcements, build and schedule newsletters, and manage calendar events with RSVPs.
- Look up an emergency contact or pickup personFor authorized staff checking who to call or who may collect a child.
- Send a message to your teamFor staff using internal chat.
- Create a sign-up sheetFor staff collecting family sign-ups for items or time slots.
- Find a family, child or guardian recordUse Families to find the correct household and its linked people.
- View and edit a guardian profileReview a guardian’s contact details and communication settings.
- Add or remove a child’s guardian linkManage the relationship between a child and a guardian without confusing it with pickup authorization.
- Manage a guardian’s kiosk PIN and send setup instructionsReview a guardian’s door check-in credentials and the separate setup-instructions action.
- Managing parents and guardiansFor center admins: the guardians directory — inviting parents, linking them to children, adding additional guardians, updating contact details, and removing access.
- Photo albums and sharing media with familiesFor center admins and staff: how to create photo albums, upload and tag photos, and control which photos each family can see in the parent portal.
- Parent-teacher conferences: set up, publish and manage bookingsFor center admins: set up parent-teacher conferences, give teachers hours, publish, manage bookings and turn on reminders for families.
- Conference teacher hours: add, change and hold back timesFor center admins: add each teacher's conference hours, pick which room's families see them, hold back a time, and fix common problems.
- Conference bookings: follow up, book for a family, move and cancelFor center admins: read the Bookings tab, follow up with families who haven't booked, and book, move or cancel a conference time.
- Conference notes: write and finish notes after each meetingFor center admins: who can write conference notes, how to save a draft and finish them, and what families see.