Bloomily runs billing workflows; your center sets tuition, due dates, late fees, discounts and refund policy. Use the invoice, payment, allocation and processor records to establish what a family owes or has paid.

How autopay works

Families turn on autopay themselves. Parents open Billing > Autopay in their portal, read the autopay agreement and choose Enable autopay. Saving a card does not turn on autopay. Your office cannot turn it on for a family.

Autopay belongs to one parent. It pays the bills your center sends that parent, from any program. It skips a bill marked to be paid by hand. It never pays a bill sent to the other parent.

The parent picks when autopay charges: On the due date or When the invoice is created. Each charge uses the card or bank account the parent chose for autopay.

Outside drop-in centers, a family can turn autopay off with Cancel autopay on the same page. At a drop-in center, a card a family saves is charged automatically. The family cannot switch that off.

Families without active autopay can use an eligible invoice's available payment action or follow center instructions for cash/check. Payment methods depend on country, processor and school policy.

When an autopay payment does not go through

Autopay tries a declined payment 3 times in a week. It tries on the charge day, then 3 days later, then 7 days later. The family gets an email after each try that fails. After the third try, autopay stops for that bill. It stays on for the family's next bill.

If the card expired or was reported lost or stolen, autopay goes on hold. No bill is tried on that card again, and the family is told once. Once the family picks a new card for autopay, autopay tries it within a day.

Open the bill in Money > Invoices to see each try and what happens next. Staff who can edit billing can press Retry autopay to try the card again right away. You can retry a bill once a day. Retry is grayed out while autopay is off or the card needs to be replaced.

Turning off a family's autopay

Staff who can edit billing can press Turn off autopay on the money card of the family's record. It stops new automatic charges. Open bills stay open for the family to pay. Only the family can turn autopay back on, from their own Billing page. Turning it off emails no one. The family sees "Autopay is off" in Billing.

Due dates, reminders and receipts

Review the invoice's due date and current status. Late fees follow configured policy; reminders and receipts depend on enabled delivery settings, recipient eligibility and the actual sending result. Do not assume every family gets every notice.

A bank payment can remain pending while processing. Submission is not settlement; check the particular invoice and payment before applying a fee, retrying a charge or declaring a balance cleared. Ask Support to verify an unclear timing or grace-period case rather than guessing.

Parents can get payment receipts from Billing > Payment history. An invoice PDF shows charges and is not payment proof. Administrators manage Manual-payment receipts in Settings > Organization.

A paid family got an overdue notice

First reconcile the specific payment and its allocations against the open invoice. A family saying they paid, or a dashboard total showing zero, is not enough to identify a duplicate invoice. Only after establishing an actual duplicate/stale invoice should an authorized user consider a void, review its effects and check the resulting record. Ask Support if the reconciliation is unclear.

Where administrators work

Use Money > Invoices, Money > Payments, Money > Contracts & plans, and Money > Setup & reports > Billing setup. For more details see Billing and invoicing, Tuition plans and contracts, and Payments and refunds.