Bloomily uses Stripe for eligible online payments. Your center owns tuition, payment policy and refund decisions. Country, processor status, enabled billing features and permissions determine the available actions.

Connect Stripe

Open Settings > Organization > Payments connection. Money > Setup & reports > Billing setup links to that location. Follow the offered Stripe connection action, complete the business/identity/bank requirements and review the returned Charges, Payouts and Details submitted status. A connection request alone is not proof the account can accept charges or payouts.

Review the center's processing fees and passthrough configuration before describing a family's final charge. Payout timing comes from the connected processor account, not an invoice total.

Review payments

Open Money > Payments and select the appropriate view or record. Available contextual views include ACH pending, Incidentals, and Pickup desk, subject to their feature and permission gates.

Card and bank payments can fail or remain pending. Use the payment and processor records to establish collection and settlement. ACH pending concerns bank verification/readiness and follow-up; it is not proof a family paid. Autopay is a separate parent authorization and setup, not a consequence of saving a card.

Record cash or check

Open the relevant invoice under Money > Invoices and use its supported offline-payment action. Confirm the money was received, amount, method and allocation. Review any contract-specific record action where offered. Recording cash/check does not collect money through Stripe.

Check for an existing online payment or active collection schedule before recording offline money, to avoid duplicates. Manual-payment receipt settings live in Settings > Organization. Check the record and delivery result before saying the balance or receipt is complete.

Refunds

Open the eligible payment under Money > Payments and use Refund only when offered. Not every Stripe-related row is refundable. Review the remaining refundable amount, reason and confirmation; eligibility can depend on payment type and status.

A refund request, processor acceptance and money returning to a family's account are different stages. Verify the refund status afterward. Failed-refund reissue is a separate supported action when shown. Do not repeat a request just because the family's statement has not updated.

A credit/discount reduces an amount owed; a void changes an invoice; neither automatically returns money. Offline cash/check refunds happen outside Stripe and require correct accounting records. Your center decides whether its policy permits a refund.

For related setup see Tuition plans, contracts and autopay and How billing and payment plans work.