Find a payment and check its status
Use the payment record to check what happened to a family's money.
Last updated About 2 hours ago
For center administrators with access to this area.
Use the payment record to check what happened to a family's money.
Steps
Open Money and use Find a payment to search by person, or open Payments.
Choose the family or child and open the matching payment.
Match the amount, date, method, and reference to the payment you are checking.
Check the linked invoice or registration and the current payment state.
For an online payment, compare the Stripe record when the state is unclear. Ask your billing lead or Support if records disagree.
Check the result
Find a payment can show a payment recorded manually, a registration checkout, or something seen on Stripe only. These are not interchangeable. A row visible only on Stripe needs investigation before you create another payment in Bloomily.
A bank payment can be in progress. An invoice PDF is a bill, not proof of payment. A refund request is also different from a completed refund.
If money was received by cash or check, verify the receipt and its invoice allocation. Recording that payment in Bloomily records money already received; it does not collect it through Stripe.
No results? Check the selected person and Date range, then clear a status filter. The summary above can still describe the family while the filtered list shows no matches.
Interactive walkthrough: Filter and Review Payment History in Bloomily
The recording uses one center’s example data. Names, amounts, dates, counts and configured policies are examples; use your own center’s records and settings. Some labels in the recording may differ from the written steps above.
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