For staff using internal chat.

Step 1

Open More > Team chat, or the Team chat link offered from Messages.

Step 2

Open the conversation you need, or choose New chat when available.

Step 3

Choose the Colleagues for the conversation. Add a Group name if useful for a group.

Step 4

Review the members, write your message and use the available send action.

Step 5

Check the conversation for the saved message or a send error.

Team chat is the staff conversation area. It is different from a shared family Team thread in Messages. Check the workspace and member list before discussing private information.

Use Add people only after confirming who needs to join the group. A person you cannot select may not have the necessary active access.

If conversations cannot load, retry before sending or creating duplicates. For a time-sensitive staffing issue, use your center's direct contact process rather than assuming everyone has read a chat message.