Use Families in Admin OS for family and child records. Families > Guardians provides the guardian directory, linked children, contact details and portal sign-in status.

Confirm the organization, child relationships, custody/pickup context and exact person before inviting, editing, linking or removing a guardian. Access to a directory is different from permission to change a relationship.

Find a guardian

Search Families > Guardians, then use the Status column to check whether the family has signed in. The status can show Signed in, Checked in, No invite sent, or an invited-but-not-signed-in state. Use the Not signed in filter to find families that have not yet accessed the portal.

An Active membership means the family relationship is active; it does not prove that the person signed in. A pending invitation does not prove sign-in either. Use the separate Pending invitations area to resend or revoke an open invitation. Review the recipient and confirmation before sending, then check the resulting invitation or delivery evidence afterward.

Add or invite a guardian

Open the family or child record from Families and use its Guardians control to add/link the adult or invite them when offered. A second guardian uses their own account and child relationship. If the email already belongs to a Bloomily account that has not joined your school, Bloomily records the adult as a contact on the child. Their account joins your school only after they accept your invitation. Once invited, the record shows Invited, not joined yet until they accept.

An authorized pickup person is a separate safety authorization on the child. Giving someone pickup permission is not automatically the same as giving them full guardian portal access.

Contact details and login email

Use the guardian or family record's supported contact-edit controls to maintain details such as phone numbers. Editing contact details does not change the email a guardian signs in with.

To fix a wrong sign-in email, an administrator opens the guardian and uses Correct email. The guardian keeps the same account, so their children, access and payment details stay put, and they sign in with the new address from then on. Nobody is emailed about the change, so tell the family yourself. Staff without administrator access cannot do this, and it is refused for a person who also has staff or admin access; ask Bloomily Support in that case. Families cannot change their sign-in email themselves, so do not send them to a self-service procedure.

Remove a child relationship

Use the child record's supported remove-guardian action when appropriate. Confirm the exact relationship and review the result. Removing a child link is distinct from deleting the household or the person's entire account. Custody and pickup restrictions still follow center policy.

For kiosk credentials, see Kiosk Setup and Check-In. For family communications, see Messages, broadcasts, newsletters, and events.

Who pays: bills go to one parent

Each parent can have their own sign-in and their own card. By default a child's bills go to one parent, named by the Bills go to setting on the child's record. It stays until someone changes it, and changing it emails nobody, so tell both parents. The school can also set a split so each parent's account carries their share.

Link a parent who already has an account

Open the child's record. Under Guardians, press Add guardian, then Link someone existing, search their email, and press Link guardian. Inviting them again with the same email fails, because that email already has an account.

Step-by-step guides with interactive walkthroughs

• Find a family, child or guardian record

• View and edit a guardian profile

• Add or remove a child’s guardian link

• Manage a guardian’s kiosk PIN and send setup instructions